All Terms and Conditions of this TOS (Terms of Service) and AUP (Acceptable Use Policy) may be modified at our sole discretion without prior warning. Changes to this TOS does not constitute grounds for early contract termination or non-payment. Please check back regularly for any updates.

Use of PINOY WEBHOSTING’s Services constitutes acceptance and agreement to PINOY WEBHOSTING’s AUP (Acceptable Use Policy) as well as PINOY WEBHOSTING’s TOS (Terms of Service). From herewith in this TOS, AUP, and , the usage of “us”, “we”, “our”, “ours” shall constitute reference to PINOY WEBHOSTING, the usage of “you”, “your”, “they”, “them” shall refer to client / customer of PINOY WEBHOSTING.

Acceptance of Contractual Agreement

1. Client agrees that by placing an order either by means of electronic ordering (web order form) or submitting a written contract, and receipt of such order by PINOY WEBHOSTING, that you are agreeing to our TOS, and AUP. No modifications of said contract by customer is allowed.

2. PINOY WEBHOSTING reserves the right to change fees at any time.

3. PINOY WEBHOSTING will provide, and Customer will purchase and pay for, the Services, and service fees specified in the Order for the applicable Service Description. Customer acknowledges that the service, and service fees have been communicated to the customer, and that they are aware of all applicable charges as per contract, AUP, , and TOS. Customer also understands that any promotional offers unless specified in contractual terms will not be applicable to their individual service.

4. In connection with any Hosting Services, if Customer’s actual bandwidth usage in any month exceeds allotted amount, specified in Customer’s contract, Customer will pay PINOY WEBHOSTING any additional fees as specified in the Service Description.

5. PINOY WEBHOSTING is not responsible for lost revenue, traffic or data caused by server downtime or failure, domain name transfers, or any other error - mechanical or human.

6. PINOY WEBHOSTING is held FREE from all liability arising from third party complaints, or legal suit arising from misuse of the hosting plan and or domain name.

Please note: Busy or poorly scripted online chat systems, bulletin boards and other resource intensive applications may not be suitable for shared hosting services and can adversely affect the service of other customers. Your website will be suspended/terminated if it persists to bring server overload. Payment:
Establishment of this service is contingent upon receipt of payment from Customer to PINOY WEBHOSTING. Subsequent payments are due on the first of the each month. Any setup fees will be charged full setup fee pricing, and are applied at time of initial request of such services.

Late Payments:
Accounts will be suspended in 5 days should we not receive payment or contact from you by then. Your service(s) will no longer be online with us. After your account is suspended, as a courtesy, we will extend you a 2-day grace period in which to pay the overdue amount. If the amount overdue remains unpaid at conclusion of the 2-day grace period, your account will be automatically canceled . Accounts with late payments are charged a 10% penalty fee on unpaid invoices.

Payments and Fees:
Payment is due on the defined monthly recurring billing date of each month. Accounts that are not collectable by PINOY WEBHOSTING will be turned over to an outside agency for collection. If your account is turned over for collection, you agree to pay the company a “Processing and Collection” Fee of not less than one thousand pesos (PHP 1,000.00 ) nor more than ten thousand pesos, (PHP 10,000.00)

Delinquent Accounts:
PINOY WEBHOSTING may temporarily deny service or terminate this Agreement upon failure of Customer to pay charges when due. Such termination or denial will not relieve Customer of responsibility for the payment of all accrued service fees, or any collection fees.

Account Cancellation:

- Shared and Reseller Hosting:
All requests for canceling any service / services must be sent through the Helpdesk. Confirmation Receipt of cancellation will be sent within 24 hours of our normal cancellation department hours of 9AM to 5PM Philippines time Monday - Friday.


Refunds and Disputes:

- Shared and Reseller Hosting:
Accounts will be setup within 24 hours unless informed otherwise. Account cancellation by PINOY WEBHOSTING or the customer, PINOY WEBHOSTING will not issue a refund unless the account is within the 30 day money back guarantee timeframe. In the event that customer has paid for future dates(Quarterly, Semi-Annually, Annually), the remaining months will be refunded . However, for annual plans the appropriate monthly charges will apply to months already used up based on monthly recurring billing scheme . Disputed charges to your credit card issuer, also known as chargebacks, in PINOY WEBHOSTING’s discretion which is valid, under the terms and conditions of our , AUP, and TOS, will result in service interruption, and reconnection fees to restore the desired service.